Shipping Policy

Shipping Policy

At Mooncake, we strive to provide a smooth and reliable shipping experience for all our customers. Please review our shipping policy below for information on shipping methods, processing times, and more.

1. Shipping Methods: We offer various shipping options to cater to your needs. The available shipping methods include:

  • Standard Shipping: Estimated delivery within 5-7 business days

Please note that delivery times may vary based on factors such as your location, shipping method selected, and unforeseen circumstances.

2. Order Processing:

  • Orders are typically processed within 1 business days from the date of purchase.
  • Orders placed after 9:00PM EST will be processed on the next business day.
  • Processing times may be longer during peak seasons or promotional periods.

3. Shipping Fees: Shipping fees are calculated based on the shipping method chosen, the destination, and the total weight of the items in your order. You can view the shipping fees during the checkout process before finalizing your purchase.

4. Tracking Your Order: Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment through our shipping carrier's website.

5. Address Accuracy: Please ensure that your shipping address is accurate and complete to prevent any delays or delivery issues. We are not responsible for orders that are misdelivered or delayed due to incorrect address information provided by the customer.

6. Delays and Exceptions: While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or carrier issues can occasionally lead to delays. We appreciate your understanding in such situations.

7. International Shipping: For international orders, please be aware that customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the order total or shipping fees.

8. Shipping Restrictions: Certain products may have shipping restrictions due to their size, weight, or destination regulations. Please review the product page and shipping options for any applicable restrictions.

9. Contact Us: If you have any questions or concerns regarding our shipping policy, tracking your order, or any other shipping-related matter, please don't hesitate to contact our Customer Support Team at help@shopmooncake.com

Please note that our shipping policy is subject to change without notice. We recommend reviewing our policy before making a purchase. Thank you for choosing Moon Cake for your shopping needs.

Sincerely, Moon Cake Shipping Policy Team