FAQ

Frequently Asked Questions (FAQ) - Moon Cake

1. What materials are Moon Cake made from? Moon Cake slippers are crafted using high-quality materials that prioritize comfort and durability. Our slippers feature a combination of soft fabrics, plush lining, and supportive soles to ensure a luxurious and long-lasting wearing experience.

2. How do I determine my size? To find your perfect fit, please refer to our comprehensive size chart located on each product page. We recommend measuring your foot and comparing it to the provided measurements for accurate sizing.

3. Are Moon Cake suitable for outdoor use? Our slippers are designed for both indoor and outdoor use to provide optimal comfort and preserve their quality. 

4. How do I care for my Moon Cake? To keep your slippers looking and feeling their best, we recommend spot cleaning with a mild detergent and water. Avoid machine washing or submerging them in water, as this can compromise their structure and materials.

5. Can I exchange or return my purchase if it doesn't fit? Yes, we offer a hassle-free exchange and return policy. If your slippers don't fit as expected or if you're not completely satisfied, you can initiate an exchange or return within 30 days of receiving your order. Please refer to our Returns & Exchanges page for detailed instructions.

6. Do you offer international shipping? No, We're US base and don't offer international shipping. During the checkout process, you can select your location, and the shipping options available to your state will be displayed.

7. Are Moon Cake suitable as gifts? Absolutely! Moon Cake slippers make thoughtful and cozy gifts for your loved ones. You can even include a personalized message during the checkout process to add a special touch to your gift.

8. Can I track my order? Yes, once your order is processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your order.

9. How long does shipping take? Shipping times vary depending on your location and the shipping method you choose during checkout. Generally, orders are processed within 1-2 business days and are delivered within 5 to 7 business days. For more specific information, please refer to our Shipping & Delivery page.

10. How can I contact your customer support? We're here to assist you! You can reach our dedicated customer support team by emailing help@shopmooncake.com or using the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.

If you have any more questions or concerns, please don't hesitate to reach out. We're here to ensure your Moon Cake experience is nothing short of exceptional!